Be Scam Aware - How We'll Communicate With You

August 2021
Man worried about getting scammed
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It can be tough to tell if something is a scam and that’s why sadly they so often work. Fraudsters are constantly adapting the way they work to convince you to part with your money, often sending e-mails and text messages which look like they are from a company you trust. Here are our Top Tips to Protect Yourself From Scams.

At LEBC we will only ever contact you in the following ways:

  • Phone call from allocated adviser or support team member. Please save these numbers to your mobile phone so you know it’s us.
  • Arranged video call or face to face meeting.
  • E-mail from adviser or support team member or from centralised e-mail system. Please check the domain names of any e-mails received as they should be from ‘lebc-group.com’.
  • Personal Finance Portal

Do not give out private information (such as bank details), reply to text messages, download attachments or click on any links in emails if you’re not sure they’re genuine. We will never ask you for passwords via our communications.

Please report any phone calls, e-mails or text messages that you believe are suspicious by getting in touch on details that you know are real. Call on 0800 055 6585, ring your usual contact or visit our website and use the live chat functionality or complete our Webform. By doing this you can have peace of mind that you know the communication came from us.

Cyber Essentials Plus
At LEBC we have our Cyber Essentials Plus Certification which helps us guard against the most common cyber threats. Having this certification can reduce our cyber risk by up to 98.5% and demonstrates our commitment to the security of our customers data.

And finally… 
For further information about staying safe online please view these useful links:
https://www.getsafeonline.org/
https://www.citizensadvice.org.uk/consumer/scams/check-if-something-might-be-a-scam/
https://www.which.co.uk/consumer-rights/advice/how-to-spot-a-copycat-website-a4iDh0D1VIP7

Ben Doyle
Marketing Executive 
LEBC Group

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