Understand
your money

With all your finances in one place, spending analysis tools intuitively categorise your payments to enable you to compare your spending month-by-month. That way, once you have the full overview of your spending habits, you can set realistic budgets and targets.

Change
your habits

With a clearer understanding of your spending habits, it’s simple to set up spending goals. Whether you’re saving for a new home or freeing up funds to secure your future, you can easily track spending on the go to help achieve your goals.

Plan your future

Hummingbird assists forecasting helping you to stay on track to realise your hopes and aspirations.

Understand
your money

With all your finances in one place, spending analysis tools intuitively categorise your payments to enable you to compare your spending month-by-month. That way, once you have the full overview of your spending habits, you can set realistic budgets and targets.

Change
your habits

With a clearer understanding of your spending habits, it’s simple to set up spending goals. Whether you’re saving for a new home or freeing up funds to secure your future, you can easily track spending on the go to help achieve your goals.

Plan your future

Hummingbird assists forecasting helping you to stay on track to realise your hopes and aspirations.

For further information contact us

Frequently Asked Questions

Can anyone register for Hummingbird?

Yes this app is available to everyone, all you need to register is a valid e-mail address.

Why is my registration not working?

The details you are entering must replicate what we have on our records. Please get in touch if you're still having a problem via hummingbirdteam@lebc-group.com.

How much does Hummingbird cost?

The monthly cost is £0.99p, if you choose to subscribe annually you get 12 months for the price of 10 (£9.99). You may be entitled to a discount if you're an existing LEBC customer, please complete this form to find out if you're entitled.   

Why do I have to pay?

The reason we charge non LEBC clients for Hummingbird is because we don't sell your data to third parties, it's as simple as that. Some other financial management apps might be free but they might be selling your data on to make a profit. We refuse to do this as we don't think it's fair to our customers and therefore will charge a subscription fee in order for our services to be used and developed. 

Will Hummingbird link to my existing LEBC records

Not currently but this functionality will be coming soon.

Can I raise a question through the Hummingbird Portal?

Yes you can send a question through the contact hub and it'll be forwarded to your adviser. If you don't have an adviser we'll put you in touch with one.

Will my data be safe with Hummingbird?

At Hummingbird we take the privacy and protection of your personal data seriously. GDPR (The EU’s General Data Protection Regulation) comes into effect on the 25th of May and makes your individual rights as a user clearer. For more information on how we fulfil your rights under GDPR please click here.

Is there a desktop version of the app?

There is a desktop version of Hummingbird. This can be visited at https://www.lebchummingbird.com/

How do I cancel my Hummingbird account?

If you wish to cancel your Hummingbird account you can at any time. To do this simply click on 'Settings' > 'Support' confirming as to whether you would like to unsubscribe from the premium service (which means you can come back anytime!) or if you'd like us to completely delete all your data and unsubscribe. 

Why won't my account connect to Hummingbird?

 If you are experiencing problems with connecting one of your accounts to Hummingbird please take the following steps:

  1. Sign out of Hummingbird and then sign in to your respective online banking website, specifically with a PC or laptop. This is to ensure there are no issues with the account’s website, or with your login credentials. Sometimes it is simply an update in your online banking that needs to be cleared or accepted. 
  2. Sign out of your online banking and wait at least 10 minutes before logging back into Hummingbird.
  3. You can then attempt to connect your account again, using the same credentials that were successful within the online banking website.
  4. If you’re still experiencing problems then please contact support.

Why aren't my accounts automatically refreshing?

If you are experiencing problems with the automatic refresh of one of your accounts try manually refreshing your connection by going into 'Connections' > select the account that was experiencing problems > 'Refresh Connection'. If this doesn’t work please take the following steps:

  1. Sign out of Hummingbird and then sign in to your respective online banking website, specifically with a PC or laptop. This is to ensure there are no issues with the account’s website, or with your login credentials. Sometimes it is simply an update in your online banking that needs to be cleared or accepted. 
  2. Sign out of your online banking and wait at least 10 minutes before logging back into Hummingbird.
  3. Once you've signed into Hummingbird, go to 'Account and Assets' > select the account that was experiencing problems> 'Manage Connection' > 'Re-authorise'.
  4. Re-enter the credentials that worked on your online banking website and then continue to re-verify your connections. 
  5. If you’re still experiencing problems then please contact support through the 'Settings' > 'Support' option in Hummingbird and we will look into this for you.

How often do accounts refresh?

Your accounts should automatically update at least every 24 hours, but please note that this may not be at the same time each day/night. If this isn't the case then you can manually refresh your connection through the 'Connections' page. 

If this doesn't work then you can send us a message through the 'Settings' > 'Support' option within Hummingbird. We will take a look at your account for you to see if there are any technical problems and get them resolved.

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